Cannot follow someone from their profile
Quick answer
If following from a profile fails, try following from the feed as a temporary workaround, then reload the app. If it still fails, support should check the public profile follow handler.
Platform
iOS, Android
Area
Feed & Messages
Related system
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Symptoms
If any of these match, this article is for you.
- Profile says you are already following someone when you are not.
- Tapping follow on a profile shows “Could not update follow” or “Please try again.”
- Error says “Failed to toggle follow from public profile.”
- Following from the feed works.
Step-by-step solution
Workaround
- Go back to the feed.
- Try following the user from the feed card.
- Fully close and reopen the app.
- If the profile still shows the wrong follow state, contact support.
If it still does not work
- Send a screenshot of the profile follow state and the user’s handle.
- Tell us when you first tried to follow.
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