Misspelled email or duplicate accounts
Quick answer
If an email was misspelled or you accidentally have two accounts, support can review and correct the account record. Do not create more accounts until support has checked yours.
Platform
iOS, Android, Web
Area
Account & Login
Related system
Auth Provider, GHL
Symptoms
If any of these match, this article is for you.
- You have two Barterloo accounts.
- Your business account uses a misspelled email.
- Personal and business accounts are separate by accident.
- You cannot access the paid / business account because the email is wrong.
Step-by-step solution
What to send support
- Do not sign up again with another email yet.
- Send the correct email.
- Send the misspelled email if you can see it.
- Tell us whether the affected account is personal, business, paid, or free.
- We will verify ownership before changing anything.
If it still does not work
- If you cannot see the misspelled email, send the order confirmation receipt.
- Include a screenshot of the login error so we can match it to the account.
Was this article helpful?
Still need help?
Send us a quick form. We'll prefill what we already know about this article.
Related articles
“This account needs multi-factor sign-in…”
This is an account / authentication configuration issue. Contact support rather than repeatedly reinstalling the app — we can adjust the setting on your account.
“Email not found” or “my email isn’t valid” after signing up
This usually happens when checkout, the app account, and the login system do not all have the same email yet. Try resetting the password with the exact email used at checkout. If that fails, support needs to check the account sync.
Login or password reset email did not arrive
Check the email address used at signup, then look in spam, promotions, and any secondary inboxes. If the reset email still does not arrive, contact support so we can verify the account is connected correctly.
I signed up before but do not know where to log in
Some people filled out an early questionnaire or lead form before the beta app was ready. That is not the same as having a completed Barterloo buyer account. Support can check whether you are on the buyer list, the lead list, or both.