Why Barterloo asks for ID and selfie verification
Quick answer
Barterloo uses identity verification to keep the community safer and make sure users are real people. The selfie / ID step is a legitimate Barterloo safety step and may be handled through Stripe verification.
Platform
iOS, Android, Web
Area
Verification & ID
Related system
Stripe Identity
Symptoms
If any of these match, this article is for you.
- You are worried the ID / selfie step is a scam.
- You are wondering whether your information was stolen.
- You are surprised by the verification request.
- You uploaded a driver’s license / selfie and then saw an error.
Step-by-step solution
What to do
- Complete the verification step when prompted after logging in.
- Use a clear photo of your ID and your face.
- Make sure your camera permissions are enabled.
- If you see an error after submitting, contact support so we can check your verification status.
If it still does not work
- If you saw an error after submitting, send your account email — we will confirm whether the verification went through.
- Do not resubmit your ID multiple times in a row.
Was this article helpful?
Still need help?
Send us a quick form. We'll prefill what we already know about this article.
Related articles
Verification reminder keeps flashing or crashes the app
If the verification reminder repeatedly flashes or crashes, you can temporarily tap Skip for now if visible, then contact support. This is a reminder-loop bug and we will escalate it.
“Something went wrong” after uploading ID or selfie
A “Something went wrong” message after submitting ID / selfie does not automatically mean your information was unsafe or stolen. In some real cases, verification had already completed even though an error appeared. Support can confirm.
Camera access button is stuck during ID verification
If the verification page asks for camera access and the Grant access button does not work, your phone or browser may be blocking camera permissions. Allow camera access for the browser, then try verification again.
ID verification stays on “Loading secure page…”
If Stripe verification stays on “Loading secure page…”, you may be stuck in the verification flow. Try reloading once. If it is still stuck, support should check whether verification is temporarily blocked, already completed, or failing on this device / browser.